We post worldwide with New Zealand Post. Items delivered in
N.Z are sent by Courier post.
Items are delivered to all other countries by Air International.
ORDERING CONDITIONS
PRIVACY
Punakaiki Crafts keeps all customer information private. Your name and address
are never rented, sold or traded to others.
SECURITY
This web-site is safe to use. Our secure server software is among the best available
to make secure commerce transactions. All of your personal information is encrypted
and cannot be read.
ORDER GUARANTEE
If for any reason you are not satisfied with something you have ordered from
Punakaiki Crafts, please contact us. If you are satisfied, then please give
us feedback on this too. If there are any problems with your order, or if damage
occured during shipment, we can exchange or replace items. Please call us at
03-731-1813 right away. If no one is there to answer your call, leave a message
and your name, address, phone, fax and email details.
RETURNING AN ORDER
To return any item, please post it to us via insured mail. We are happy to refund
the cost of the item, postage and handling charges are not refundable for returns.
Please include the following information with your return:
a. Name, address, phone, fax, email.
b. A copy of your invoice.
c. A brief explanation as to why you are returning the item.
CUSTOMS DUTIES
Custom duties, sales taxes and other regulatory charges are payable by the receiver
on delivery.
